Terms of Service

1. Our service

MOYS masters finished mixes automatically: it sets the loudness, controls peaks, tames harsh highs, and returns WAV files with a check report. Every step is automated; no person listens to or edits your music.

MOYS is currently in Beta. Features, prices and some terms may change, with advance notice as described under "Changes to these terms".

2. Your account

• Sign in with your own Google account. One account per person.
• If you are under 20, you need a parent's or guardian's consent before using the service or buying credits.
• Keep your Google account secure. You are responsible for activity on your account.
• Do not create multiple accounts to get free credits again.

3. Credits and payment

• 1 credit = mastering 1 song once. A credit is only deducted when you start mastering.
• If mastering fails, the credit is returned automatically.
• New accounts get 3 free credits during Beta, once per email address. Free credits have no cash value.
• You can buy more credits on the website. Prices are as shown at the time of purchase. Pay by PromptPay or card through Stripe, our payment provider. If you pay by PromptPay, your banking app shows the recipient as STRIPE PAYMENTS (THAILAND) LTD. If you pay by card, your card statement shows MOYS MASTERING. Credits are added by themselves once Stripe confirms the payment.
• Credits never expire, but cannot be transferred, resold or exchanged for cash (except for refunds as described below).
• Price changes never affect credits you have already bought.

4. Refunds

• You can get a refund for purchased credits you have not used within 14 days of purchase, no reason needed.
• If you have used some of a pack, we refund the remaining credits at that pack's price per credit.
• Free credits and used credits cannot be refunded. If you do not like the result, you can master the song again in another style for 1 credit.
• Ask for a refund by email, and tell us the email you sign in with. We send the refund through Stripe within 7 business days and remove those credits from your account. The money goes back to the card you paid with. If you paid by PromptPay, Stripe emails you to ask for the bank account number you paid from, so it can return the money. Your bank or card issuer may take more time before the money arrives.
• If a fault on our side stops you from using purchased credits, or if we close the service, we refund all purchased credits you have not used, with no 14-day limit.
• Ask for any refund before deleting your account: deleting it removes all remaining credits immediately.

5. Your music stays yours

• All copyright and other rights in the songs you upload, and in the masters you receive, belong to you or the original rights holder. MOYS claims no rights in them.
• You allow MOYS to store, process and convert your files only to master them and deliver the results to you. This permission ends when the files are deleted.
• We never publish or sell your music.
• Each time you upload, you guarantee that you have the right to master and release that song, for example because you wrote it or have the rights holder's permission. You are responsible for any claim caused by a song you had no right to upload.

6. What you must not do

• Upload music that infringes copyright or anyone else's rights.
• Upload illegal content, or imitate a real person's voice without permission.
• Try to break into or attack the system, bring it down, or access other people's files or accounts.
• Use automated tools to submit jobs in bulk, or try to avoid credit deductions.
• Resell the service or let others use it through your account.

7. Results and warranty

• We aim to make your music sound its best, but automated results may not suit every taste or every song.
• Check reports are technical measurements. They do not guarantee that a distributor or platform will accept your song, or how it will perform.
• We try to keep the service available at all times, but it may be slow, down for maintenance, or interrupted.
• Download your masters within 7 days and keep your own copies. After that the files are deleted and cannot be recovered.

8. Limitation of liability

To the extent the law allows, MOYS is not liable for indirect losses, such as lost income, rejected or removed releases, or files lost because they were not downloaded. Our total liability to you is limited to the amount you paid MOYS in the 12 months before the event.

This limit does not apply to damage caused by our wilful misconduct or gross negligence, or where the law does not allow liability to be limited.

9. Suspension and closing accounts

• You can stop using the service and delete your account at any time on the Settings page.
• If you break these terms, we may suspend or close your account and will tell you why, unless the law prevents it.
• If we close your account for a serious breach, such as repeatedly uploading infringing music, we may not refund remaining credits.
• If we decide to close the service, we will give at least 30 days' notice and refund purchased credits you have not used.

10. Changes to these terms

We may update these terms. The date at the top shows the latest change. For important changes, such as prices or anything affecting your rights, we will give at least 7 days' notice on the website. Continuing to use the service after the effective date means you accept the new terms. If you do not accept them, stop using the service; you can ask for a refund of your unused purchased credits, with no 14-day limit.

11. Governing law

These terms are governed by Thai law. If a dispute arises we will first try to resolve it together; if we cannot, it will be decided by the Thai courts.